Refunds and cancellation

1. The 30-day trial

A new club gets 30 days free. No payment is taken and no card is asked for, so there is nothing to cancel and nothing to refund. If you decide Withe is not for your club, do nothing — the trial simply ends.

2. Cancelling a subscription

• Cancel any time. There is no minimum term and no notice period.
• Your club keeps full access to the end of the period it has already paid for — the end of the month on a monthly plan, the end of the year on an annual one.
• The subscription then stops. Nothing further is taken.
• We do not refund part of a period. Cancelling in the middle of a month or a year ends the renewal, not the period you are in — you keep the service you have paid for until it runs out.

3. How to cancel

From Admin Tools → Billing in the app, once card payment is switched on. Until then, email hello@withe.uk from an address your club's Admin uses and we will cancel it for you and confirm by reply.

4. What happens to your club's data

• When the paid period ends, the club goes read-only for 90 days. Everyone can still sign in and read everything, and you can export it all.
• After 90 days the club and everything in it is deleted, permanently.
• Resubscribing during the 90 days brings everything back exactly as it was. After that there is nothing to bring back.
• Results from a regatta your club hosted on Withe stay published — they live outside the club, on a public page.

5. Regatta Hosting (£49)

• The £49 fee buys the hosting of one regatta, start to finish.
• It is non-refundable once the event has been published — at that point crews have been invited, entries are open and the work it pays for is done.
• If you have paid but not yet published the event, write to hello@withe.uk and we will sort it out with you.
• If a published regatta then has to be called off — weather, tides, anything else — the £49 still is not refunded. Tell us what has happened and we will work out something fair.

6. If a payment fails

A failed payment is not a cancellation. The club is marked past due and goes read-only while the payment is retried, and we email the club's Admins before anything is suspended. See section 7 of the terms of service.

7. If we end it

If Withe stops the service for its own reasons, we refund the unused part of anything the club has already paid, and give the club time to export its data first.

8. Your statutory rights

Nothing on this page affects rights that cannot be excluded by law. Withe is sold to clubs rather than to consumers, so consumer cancellation rights will not usually apply — but if you believe they do in your case, tell us and we will look at it properly.

9. Contact

hello@withe.uk. A real person reads it.